Seller Privacy Policy

1. Introduction

At Bachpankart, your privacy is of utmost importance to us. This Seller Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services as a seller on our platform. By accessing or using the seller portal, you agree to the terms of this policy.

2. Information We Collect

• Business Information: Brand name, GST details, business address, pickup address, bank details, and other onboarding information required for marketplace operations.
• Usage Data: Pages visited, time spent in the portal, feature usage, and other analytical data collected automatically through cookies and similar technologies.
• Device Information: IP address, browser type, device type, and operating system.
• Communications: Information shared when you contact our support, account management, or operations teams.

3. How We Use Your Information

• To create and manage your seller account.
• To process orders, returns, settlements, and payouts.
• To verify your business profile and ensure compliance requirements are met.
• To provide support and communicate service updates.
• To personalize your portal experience and improve operational workflows.
• To monitor platform health, prevent misuse, and protect marketplace integrity.
• To comply with legal, regulatory, and tax obligations.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to maintain secure sessions, remember preferences, and analyze platform usage. Disabling cookies may impact login and dashboard functionality.

5. Sharing Your Information

• With Service Providers: We work with trusted third parties for hosting, analytics, communication, security, and payment processing.
• With Customers: We may share limited seller-facing details such as store or fulfillment details as needed to complete orders and support customer service.
• Legal Requirements: We may disclose information if required by law, regulation, legal process, or lawful government requests.
• Business Transfers: Information may be transferred in connection with mergers, acquisitions, restructuring, or sale of assets.

6. Data Security

We implement reasonable and industry-standard safeguards to protect seller data from unauthorized access, misuse, alteration, or disclosure. Despite our efforts, no digital system can guarantee absolute security.

7. Your Rights and Choices

• You can request updates to your business profile and account information through the seller portal.
• You can request account closure and data deletion, subject to retention obligations under law.
• You can opt out of promotional communications at any time.
• You can contact us to request details on the data we hold about your business account.

8. Retention of Seller Data

We retain seller data for as long as your account remains active and as required for tax, audit, dispute resolution, legal, and operational compliance purposes.

9. Changes to This Seller Privacy Policy

We may revise this policy periodically. Updates will be posted on this page with a revised effective date. Continued use of the portal after updates means you accept the revised terms.

10. Contact Us

For privacy-related questions about your seller account, contact us:

Email: hello@bachpankart.com

Phone: 9560300781

Effective Date: June 2025